STEP 1: CREATE A SECTION TO CONTAIN LIKERT SCALE QUESTIONS
The first thing you will want to do is create a section in which to put Likert scale questions that have the same set of response choices. SurveyGold automatically creates a matrix presentation style when all of the questions in a given section have the exact same set of responses. So, that addresses the matrix presentation style aspect of your Likert scale survey questions.
STEP 2: ADD LIKERT SCALE QUESTIONS TO THE SECTION
The next thing you will want to do is add your questions to the aforementioned section. A key thing to know is that SurveyGold automatically assigns an integer point value (called an "enumeration) to each response in a given set of responses. This is done without any extra effort on your part as the survey author. To be a bit geeky about it, the point value of each response choice is based on the ordinal position of a response choice in the set of responses for a question. So, if you Likert scale question looks something like this...
= = = =
I like shoveling snow.
( ) Strongly Agree
( ) Agree
( ) Neither
( ) Disagree
( ) Strongly Disagree
= = = =
...then SurveyGold already has assigned a point value of 1 for Strongly Agree, 2 for Agree, 3 for Neither, 4 for Disagree and 5 for Strongly Disagree. So, that addresses the scoring aspect.
STEP 3: VIEW/ANALYZE LIKERT SCALE QUESTION RESPONSES
FInally, with regards to analysis/reporting, SurveyGold automatically calculates mean, mode, median, min, max and standard deviation based on these enumeration values. These calculations appear in graphs in the View Results tab as well as the Publish Word and Publish Web actions in the Analyze Results tab. The enumeration values also appear when respones are converted to Excel, SPSS, text, etc., via the Convert Response action in the Analyze Results tab when using the record layout option of "One response per record". This makes it easy to perform your own calculations using other applications.
See the brief View Results video tutorial for more information.