Anti-Spam Policy |
Revised April 30, 2019
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Your use of SurveyGold's website, SurveyGold application and SurveyGold online services is subject to this policy. If you are found to be in violation of our policies at any time, as determined by Golden Hills Software in its sole discretion, we may warn you, or suspend or terminate your account. Please note that, in accordance with the SurveyGold Terms of Service, we may change this policy at any time. It is your responsibility to keep up-to-date with and comply with this policy.
Golden Hills Software will alert you that changes or revisions have been made by indicating on the top of this policy the date it was last revised. The changed or revised policy will be effective immediately after it is posted on this website. Your continued use of SurveyGold's website, SurveyGold application and SurveyGold online services following the posting of any such changes or revisions will constitute your acceptance of any such changes or revisions.
Golden Hills Software will alert you that changes or revisions have been made by indicating on the top of this policy the date it was last revised. The changed or revised policy will be effective immediately after it is posted on this website. Your continued use of SurveyGold's website, SurveyGold application and SurveyGold online services following the posting of any such changes or revisions will constitute your acceptance of any such changes or revisions.
Your Email Responsibilities
SurveyGold has a zero-tolerance spam policy. This means that all email recipients must have opted in to, or otherwise validly consented to, receiving communications from you, the sender. Your account may be suspended or terminated for sending unsolicited email messages.
Emails sent in connection with a SurveyGold online survey must contain an "unsubscribe" link that allows people to remove themselves from your email message.
Emails created by you that include a link to a SurveyGold online survey are subject to this policy and you assume the risk if a recipient of your email reports you to us as sending spam.
If you are reported as sending spam, we will warn you and may, upon repeated instances of sending spam, suspend or terminate your account
Emails sent in connection with a SurveyGold online survey must contain an "unsubscribe" link that allows people to remove themselves from your email message.
Emails created by you that include a link to a SurveyGold online survey are subject to this policy and you assume the risk if a recipient of your email reports you to us as sending spam.
If you are reported as sending spam, we will warn you and may, upon repeated instances of sending spam, suspend or terminate your account
Email Requirements
- Emails you send via your email solution that include a link to a SurveyGold online survey must have a valid reply-to email address owned or managed by you.
- Emails you send via SurveyGold that include a link to SurveyGold online survey automatically include a survey@surveygold.com reply-to email address with your name listed as the reply-to name.
- You can only use SurveyGold to send emails to lists of people that gave you permission to email them. If you don’t have proof that each recipient on your list opted in for your emails, don’t import them into SurveyGold. SurveyGold provides mechanisms for you to state that you have complied with this requirement prior to importing email addresses.
- We prohibit the use of harvested mailing lists. We will terminate accounts violating this prohibition.
- We prohibit the use of third-party, purchased, or rented mailing lists unless you are able to provide proof that individuals on the list have opted-in to receiving emails of the type you will be sending them.
- You must not send unsolicited emails that include a link to a SurveyGold online survey to newsgroups, message boards, distribution lists, or email addresses.
- You must not utilize a survey to send any commercial electronic email messages (as defined in the CAN-SPAM Act of 2003) to any recipient who has opted out, unsubscribed, or otherwise objected to receiving such messages from you or another party on whose behalf you may be commissioned. If you intend on sending commercial emails, you should familiarize yourself with the CAN-SPAM Act, which outlines requirements under United States law for sending out such emails, and any other applicable anti-spam laws.
- You must not use SurveyGold to send emails with deceptive subject lines or false or misleading header information.
Reporting Spam
If you suspect that SurveyGold has been used by someone to send spam, please contact us immediately at abuse@surveygold.com or spam@surveygold.com and we will investigate the matter.
