Email Survey Campaigns: End-of-Service Announcement

Effective March 31, 2019, we will permanently discontinue the Email Survey Campaign feature currently available via the SurveyGold application.

After that date, the Email Survey Campaign feature will no longer be functional. We will not be able to process any email survey campaigns after March 31, 2019. We sincerely appreciate your support and regret any inconvenience this necessary action causes subscribers. If you have any questions regarding these changes, please contact us.

What Is Affected

This change in service affects all application features and online services related to:
  • Adding, changing or removing an Email Survey Campaign 
  • Sending/re-sending emails via an Email Survey Campaign
  • Viewing respondent detail for an Email Survey Campaign

What Is Not Affected

All other email-related features of SurveyGold online services will continue to function. These include, but are not limited to:
  • Emails containing an auto-responder message when a respondent submits an online survey
  • Emails containing responses submitted via an online survey
  • Emails containing service instructions to field surveyors and shared responses subscribers

Why This Decision Was Made

This decision allows us to more clearly focus on developing solutions for survey authors and their collaborating partners. This allows our subscribers who conduct online surveys using SurveyGold to leverage existing world-class email campaign solution providers, such as MailChimp, to distribute their online surveys.

Actions To Take

We strongly suggest that all SurveyGold subscribers: