SurveyGold Online Services - Frequently Asked Questions
Here are answers to common questions regarding SurveyGold online services.

What Are SurveyGold Online Services?

SurveyGold Online Services are a robust set of cloud-based services that enable various online features of the SurveyGold solution. Services features vary depending upon the SurveyGold subscription level. ​

How Do I Get SurveyGold Online Services?

You can use many of online services automatically for free when you install and register the free SurveyGold application. Free online services are included as part of the free SurveyGold subscription. Additional online services are available when you purchase a paid SurveyGold subscription.

How much Do SurveyGold Online Services Cost?

Every SurveyGold application user has access to online services. The services vary depending upon the SurveyGold subscription you choose.
  • Free subscribers get access to essential services to conduct unlimited online surveys, backup and restore databases online and SurveyGold acquire application updates.
  • Paid subscribers get additional online services to increase the number of responses collected, conduct field surveys, share responses in real-time with other SurveyGold application users, team features and more.

How do I buy a SurveyGold subscription?

Most users can purchase a new or renewed paid subscription via the SurveyGold application. An online order form is available via the SurveyGold application  If you need to purchase new or renewed subscriptions for multiple users, follow these instructions.

What Happens to Online Services When a Paid subscription Expires?

When your paid subscription expires, you can still use your SurveyGold application with online services that revert to the free Basic subscription level. You still have access to any and all the responses you collected into your SurveyGold application while your paid subscription was active.

I am the designated Team manager for my organization. How do I access the SurveyGold Team Portal to buy subscriptions for my organization?

The SurveyGold Team Portal is a website provided by the publisher of SurveyGold for a designated team manager for an organization. The portal is designed to facilitate the management of multiple SurveyGold users and subscriptions across an institution (e.g., company, academic institution, organization).
 
If you are the designated team manager for your institution, contact us if you have lost your access credentials to the SurveyGold Team Portal.

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