- SurveyMonkey is a browser-based survey solution used to conduct browser-based online surveys by a single surveyor who authors and conducts the online surveys.
- SurveyGold is a computer-based survey solution used to conduct browser-based online surveys, paper surveys and offline surveys by a single surveyor who authors the surveys. It is also used to conduct surveys via mobile devices used by any number of field surveyors who are working in collaboration with the survey author.
Both offer free and paid subscription levels.
SurveyGold paid subscriptions cost less than comparable SurveyMonkey paid subscription prices. SurveyGold offers a 30% discount for non-profit, government and academic institutions (staff and students). SurveyMonkey offers a 31% to 32% discount for non-profit and academic institutions (staff and students).
SurveyMonkey provides high-end features such as statistical significance, text analysis, question & answer piping and randomization not provided by SurveyGold.
SurveyGold provides white-label branding support for all free and paid subscription levels. SurveyMonkey only provides white-label branding via its most expensive subscription. White-label refers to the ability to remove all brand references (e.g., to SurveyGold or SurveyMonkey logos or brand name or online survey link URLs) from the respondent's online survey experience.
Regarding security and data protection, SurveyGold provides and maintains PCI compliance across all free and paid subscription levels. SurveyMonkey provides and maintains HIPAA compliance for its most expensive subscription. PCI establishes a level of compliance for the payment card industry. HIPAA establishes a level of compliance for the healthcare industry. Both PCI and HIPAA provide a substantial level of information security for processing of personal identifying information.