Changes Coming: FastSpring for Subscription Billing

Thank you for using SurveyGold. We want to let you know that we're making some changes to your subscription billing as we announce our new e-commerce partner, FastSpring.

If you have a monthly or annual subscription with automatic renewal then continue reading to understand how this affects you.

If your automatic subscription renewal is scheduled to occur:

• On or before December 31, 2018, your subscription renewal will be processed as usual via our current e-commerce partner, SWREG.
  
  
• After December 31, 2018, you must initiate purchasing a renewal as follows:
  
  Individual subscribers (Standard or Premium subscription) can purchase a subscription renewal via our new e-commerce partner, FastSpring. Your purchase is initiated via the SurveyGold application when it prompts you to renew. So, be sure to update your SurveyGold application before renewing so that the new FastSpring order form is available to you.
  
  Team subscribers (Ultimate subscription) can purchase a subscription renewal as usual via the SurveyGold Team Portal.

After you purchase a subscription renewal via FastSpring, and if you elect to automatically renew, your subscription will continue to be renewed via FastSpring in the future. As always, an email is sent out one week prior to the automatic renewal period so that you have the choice to cancel your subscription prior to being billed.

If you have any questions regarding these changes, please contact us at [email protected].