Category: Surveygold - SurveyGold

New Features for Survey Authors

9/27/2015

The latest release of SurveyGold is now available. This video shows some of the new features available to survey authors in the Setup Survey tab.

A complete listing of new features, enhancements and fixes contained in this release is available in the Software Update Log. Here are a couple of the new features that improve survey author productivity by providing helpful information at a glance.

The question list now displays a curved green arrow indicating a skipping question.

Mouse over a question to display a preview of the question response choices and any skip-to settings.

How To Acquire the Update

The ability to acquire SurveyGold application updates is available to any user.

To acquire the most recent SurveyGold application update:

Select About in the SurveyGold application tool bar.
Perform the Update SurveyGold action.

A software update dialog appears and the process begins by downloading the software directly from the SurveyGold software update server. After the software update files are downloaded to your computer, the process automatically installs the software updates. Normally, this entire process only takes a moment. Your data is not affected in any way as a result of software updates.

Announcing: SurveyGold Mobile

5/14/2015

Golden Hills Software has begun development of a mobile version of SurveyGold for Apple iPad. The anticipated release date is mid-2016. Stay tuned to the SurveyGold blog for more information and availability.

Now Available Online: SurveyGold Software Update Log

5/9/2015

View the SurveyGold Solution Update Log

As SurveyGold application software and online services evolve and improve over time, we maintain a list of updated features and capabilities so that you can see what we are developing, enhancing, fixing and changing.

This list has always been available when performing a SurveyGold application update. Now we are making it available via our website so that the updates can be accessed by anyone at anytime.

Software Update: Online Survey and Application Usability Improvements

9/24/2014

We have been busy the past few months producing software updates. Here are the highlights

Online Surveys: Removed the unsightly gray background from respondent data prompts.
Spell-Checker: Saving a new word to your user-defined dictionary resulted in an error message: "Can't add word to User Dictionary". This issue has been resolved.
Spell-Checker: An updated spell-checker is provided in this release.
SurveyGold Application: Some customers reported having to elevate Windows security to "administrator" privilege level in order to run the application. This issue has been resolved.
Setup Survey: The Save Survey As Word File action sometimes produced response choices without checkboxes and sometimes displayed error messages. These issues have been resolved.
Analyze Results: The ability to display percentages in the Graph Cross-Tab Questions action in the Analyze Results tab is now supported. This feature is enabled via a checkbox option when selecting the two questions.

How To Acquire the Update

To acquire SurveyGold application updates:

Click About in the SurveyGold application tool bar.
Then click Update SurveyGold.

A software update dialog appears and the process begins by downloading the software directly from the SurveyGold software update server. After the software update files are downloaded to your computer, the process automatically installs the software updates. Normally, this entire process only takes a moment. Your data is not affected in any way as a result of software updates.

Software Update: Usability Improvements and New Graph Features

6/12/2014

We just added usability improvements and more flexibility in how graphs appear in reports and in the SurveyGold application.

Button Bars in View Results and Analyze Results

We have introduced brand new button bars and enhanced existing button bars throughout the View Results and Analyze Results tabs. This makes it easy to discover and access SurveyGold application features that were formerly only accessible by right-clicking on a graph or report.

Enhanced Graph Properties

Also, in response to feedback from SurveyGold users, we enhanced the graph properties sheet in View Results tab by adding a Data Values tab that provides more visual preferences for graphs:

Hide or show percentages in a pie graph
Set the decimal points displayed in percentages
Hide or show values in a pie graph
Hide or show respondent and response counts
Hide or show mean, mode, median, min, max and standard deviation

The Publish Word and Publish Web actions in the Analyze Results tab respect the new View Results graph properties preferences so that graphs are published with the preferences that you set up via View Results.

How To Acquire the Update

To acquire SurveyGold application updates:

Select About in the SurveyGold application tool bar.
Perform the Update SurveyGold action.

A software update dialog appears and the process begins by downloading the software directly from SurveyGold online services. After the software update files are downloaded to your computer, the process automatically installs the software updates. Normally, this entire process only takes a moment. Your data is not affected in any way as a result of software updates.

SurveyGold Is Not Vulnerable to the Heartbleed Bug

4/9/2014

The Heartbleed Bug has been a troublesome headline in the news recently. We want to assure you that all servers used by the SurveyGold survey solution are running OpenSSL version 1.0.1g, the most current version of OpenSSL. As a result, our servers are not vulnerable to the Heartbleed Bug which has garnered so much worldwide attention today.

SurveyGold Onlines Services Status Is Now Available

3/3/2014

SurveyGold Online Services is set of secure web services that enable the online features of the SurveyGold solution.

We now provide independently monitored service uptime information that reflects the current and recent operational status of our secure web services. Server status is checked continually every five minutes.

View SurveyGold Online Services Status

Privacy Policy Update: SurveyGold PCI Compliance Statement

1/24/2014

As a reflection of our commitment to protecting the data you entrust to our SurveyGold survey solution, all of our websites comply with PCI Security Standards. Rigorous PCI compliance scans are performed once every three months by a third-party and the results of their findings are described in a SurveyGold PCI Compliance Attestation.

SurveyGold PCI Compliance Attestation

A Word About Sacred Trust

How To Solve The Biggest Survey Administration Problems

1/20/2014

We get a lot of inquiries from our customers about how to solve problems they encounter when conducting surveys. Here are a few of the more gnarly ones and how SurveyGold easily solves them.

Modifying an Online Survey That Is Currently Being Conducted

You have deployed a web survey and you've discovered a change (e.g., correcting a typographical error, correcting a response choice omission) that needs to be made. How do you go about modifying an active survey without making a mess of your existing response data?

Learn how to solve this problem in this three-minute video tutorial.

Conducting the Same Survey via the Web, Paper, In-Person

You need to connect with survey respondents in three different ways: online via the web as well as offline via paper and in-person interviews. You need to collect the responses into a single, unified place for reporting and analysis. How do you do this without having to create the same survey using three different tools?

Learn how to create a new survey once that can then be conducted in any way you like.

Learn how to create a web survey form of your new survey.

Learn how to create a paper survey form of your new survey.

Learn how to equip your colleagues to conduct surveys offline on your behalf.

Learn how to allow anyone to electronically transcribe your completed paper questionnaires.

Viewing a Subset of Respondents Based Upon Response Criteria

You need to view and report your survey results using a subset of respondents who answered certain questions in a particular way or based upon the date they responded or a combination thereof. How do you do this without having to create multiple surveys for each time period?

Learn how to solve this problem in this four-minute video tutorial.

Software Update: Online Survey Custom Confirmation Message

11/19/2013

We just made an improvement to the SurveyGold online survey form. You can now specify your own custom confirmation message.

A confirmation message is the message that appears to the respondent immediately after submitting responses to your online survey form. This new feature is accessible when saving your survey as an online survey form in the Appearance tab.

As always, you can acquire this software update via the SurveyGold application as follows:

Select About in your SurveyGold application tool bar
Perform the Update SurveyGold action