We just added improvements to the online survey form. Responses choices can now display an optional graphic image file of your choosing. The graphic image file is automatically displayed in your online survey form in its original size alongside the associated response choice.
To specify the graphic image file:
Note: Although the graphic image appears in the question properties sheet as a thumbnail, it will appear in your online survey form in its actual size. You can preview the actual image by moving your mouse pointer over the thumbnail image in the question properties sheet.
How To Acquire the Update
To acquire SurveyGold application updates:
A software update dialog appears and the process begins by downloading the software directly from the SurveyGold software update server. After the software update files are downloaded to your computer, the process automatically installs the software updates. Normally, this entire process only takes a moment. Your data is not affected in any way as a result of software updates.
The Email Survey Campaigns feature in the Community tab is now available to SurveyGold users with an Ultimate or Premium SurveyGold subscription.
Survey authors can:
Email recipients can:
We just made an improvement to the SurveyGold online survey form. You can now specify your own custom confirmation message.
A confirmation message is the message that appears to the respondent immediately after submitting responses to your online survey form. This new feature is accessible when saving your survey as an online survey form in the Appearance tab.
As always, you can acquire this software update via the SurveyGold application as follows:
We just made an improvement to the SurveyGold online survey form. The submitted date and time recorded by SurveyGold is now based upon the current date and time of the respondent's browser. Simply said, the respondent's time zone is used when recording the date and time a online survey response is submitted. In the past, the submitted date and time recorded by SurveyGold was based upon our website's date and time.
This software update is for online survey processing programs running on our website. That means that this update goes into effect immediately for all SurveyGold online surveys. No action is required on behalf of SurveyGold users in order to get the benefit of this update.
If you have an online survey that is currently in circulation and you want to stop it from collecting responses, you can close your online survey via one of the following means.
Remove Your Online Survey from Distribution
This makes it impossible for respondents to access your online survey form. If you distributed your online survey form via your own website, use your own resources to remove it. If you distributed your online survey form via SurveyGold Online Services, you can do this via the Setup Survey tab in SurveyGold application as follows:
Performing this action removes the online survey form from distribution. This does not remove any online survey responses from SurveyGold Online Services.
Set a Cutoff Date and Time for Your Online Survey
Set a Maximum Respondent Count for Your Online Survey
In light of the recent news and uproar surrounding Instagram's updated terms of service describing their ability to sell photographs that are stored by users on their website, I thought it would be prudent and timely to remind you, our SurveyGold customers, of our position regarding the surveys and survey data that you collect, manage and track through the SurveyGold application and the surveygold.com, surveygoldplus.com and surveygoldcloud.com websites.
My intention in making this statement is not to stir up a hornet's nest of inquiry and suspicion. Rather, my intention it so assure our SurveyGold users around the world that we consider it a sacred trust to process and store your online surveys and survey response data. We will never, ever, ever violate that trust. This is the very foundation of our SurveyGold brand promise to you.
You've created an online survey using your SurveyGold application and for the longest time you have been the one responsible for collecting responses, performing analysis and reporting on results. The day has come when your job responsibilities have changed and you need to pass along responsibility of collecting responses of this online survey to another SurveyGold user in your organization so that they can take over your survey management responsibilities.
If this describes your situation, the following guidance describes how to accomplish this. For the sake of this discussion, there are two people involved in this process and there are step-by-step instructions to follow for each person:
What the original survey owner Must Do:
1) Remove your existing online survey from circulation
This prevents anyone else from being able to respond to the online survey while you are in the process of transferring the survey.
If the online survey is currently published on the SurveyGold website (because you used your SurveyGold application to publish your online survey):
In contrast, if the online survey is on your organization's website, remove the online survey from your website (or work with a webmaster to do so).
2) Collect the remaining online survey responses for your survey into your SurveyGold application
This ensures that you have collected all responses for your online survey form prior to transferring ownership of the survey.
3) Export your survey and responses from your SurveyGold application into a survey definition file
This makes it possible to transfer your survey and response data to another SurveyGold user.
4) Remove your survey from your SurveyGold application
This permanently removes the survey and responses from your SurveyGold.
What the New Survey Owner Must Do:
1) Import the survey definition file into your SurveyGold application
This causes the survey and responses to be imported into your SurveyGold application.
2) Distribute the survey as an online survey form via your SurveyGold application
This causes a new online survey to be created by and distributed by your SurveyGold application. Doing this ensures that any new responses submitted via the online survey form are collected into your SurveyGold application.
Tip: If your online survey form is accessed by a web link (URL) on an existing website that you manage, you should update the web link on your website (or work with a webmaster to do so) so that respondents are directed to the newly created online survey form. This is because the web link (URL) for the online survey form produced by your SurveyGold application is different than the original web link (URL) created by the original survey owner's SurveyGold application.
SurveyGold provide a survey author with the ability to create a survey one time and conduct the same survey in multiple ways. So, the same survey can be conducted online, via paper, via a kiosk and in-person while providing the ability to gather all of the responses into a unified set of responses for reporting and analysis.
This is useful in a context where survey respondents are comprised of a mix of people who use computers, tables, smart phones as well as people who do not. An example of this kind of context is a manufacturing environment where there are people in the administrative area who have access to computers and assembly line employees who do not use desktop/notebook computers. In this context, we have seen our customers deploy a web survey to people in administrative area and a paper survey to those on the assembly line.
SurveyGold provides the flexibility to create a survey once and deploy it in multiple ways that are appropriate to a given respondent. This is just another way that our solutions are making it easier to reach all the people you need to survey.
As the author of SurveyGold, it's my pleasure to serve and collaborate with the diverse community of SurveyGold survey authors, surveyors and respondents.