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Backup and Restore Your Database Via SurveyGold Online Backup

4/12/2015

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How To Backup Your Database Using SurveyGold Online Backup


The SurveyGold application provides the ability to easily, securely and reliably backup your SurveyGold database to our online backup service. You can also easily restore your SurveyGold database using any database file you have backed up on SurveyGold backup service or any other folder location accessible by your computer. This feature is available to all users

How to Restore Your Database from SurveyGold Online Backup


As you exit the application, when the backup prompt appears, select the first option to backup your database file to SurveyGold. Select OK to create a complete backup of your SurveyGold database file as of that point in time. 

When the backup of your is made to the SurveyGold online backup service, a new backup file is created. The process does not overwrite any previous backups made. This provides you with the ability to restore from backups made at different points in time, as your situation may require.
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Choose Help from the tool bar in your SurveyGold application.
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Next, choose Change SurveyGold Preferences.
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In the Features tab, choose Restore Backup.
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Choose SurveyGold Online Backup and then select Next.
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Select a file to restore from the list of your available backups on the SurveyGold online backup service. Then select Next to restore your database file using the selected file. Just prior to restoring the file, SurveyGold makes a temporary backup copy of your current database file so that you can revert to the current database in the event that the backup does not the data you were expecting.
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After a moment, your database is restored. Then, your SurveyGold application restarts and displays the restored data.
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How To Accept or Undo a Restored Database

Restoring data can sometimes be a trial-and-error process of going back in time to look for a needle in a haystack. So, after you restore a backup database file, your SurveyGold application restarts in a special "database restore pending" mode and displays the restored data as you would normally expect.  You then have the opportunity to accept or undo the database you just restored.

While your application is operating in this special mode you can use any of the features in View Results or Analyze Results tabs. This is done so that you have the opportunity to peruse the data to determine if this is the appropriate data that you wanted to restored. However, you cannot use features in the any of the other tabs until such time that you perform one of the following actions via the SurveyGold application toolbar:
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  • Accept - Ends the pending status and allows you to proceed with using the application normally.
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  • Undo - Ends the pending status and reverts to the previous database file that existed just prior to restoring the database. The application restarts and uses the previous database file.
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You Can Trust Us With Your Data

The only motivation that we have in providing you with an online database backup solution is to make recovering your data as easy as possible in the event that you need to do so. Period.

One of the most common support scenarios we regularly encounter is when user needs to move an existing SurveyGold application from one computer to another. This can happen because of a computer or operating system upgrade or a change in responsibilities at work. In this scenario, having a backup copy of a database file is critically important in ensuring that you have uninterrupted service without data loss. Based upon this routinely occurring scenario, we are making it easy and convenient to backup and restore your data via the SurveyGold backup service.

Your SurveyGold backup file is fully encrypted so that the content of the file is unreadable when it comes to rest on the SurveyGold online backup service. We cannot and do not do anything with your backup database files on our servers other than make them available to you in the event that you need to restore a database. You have our word on that.

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How To Backup and Restore SurveyGold Data

12/5/2012

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All of your SurveyGold data (including your surveys, questions, respondents, responses) is stored in a single database file that is typically located on your computer's internal hard drive. The reality of today's computing environment is that hard drives fail, computers get replaced, and sometimes files even get unintentionally erased.

To prevent you from having a bad day when the inevitable occurs, your SurveyGold application periodically invites you to create a backup of your data as you exit SurveyGold. Every time you accept the invitation to backup your data, SurveyGold creates a unique copy of your database file as it exists at the time the backup is made.

Where to Backup Your Data

When you accept SurveyGold's invitation to create a backup, the only thing that you need to tell SurveyGold is the name of the folder where you want SurveyGold to make the backup copy of its database file.

It is a very good idea to make the backup copy on to a different media (i.e., USB flash drive, network folder, external hard drive) rather than backing up your data to a folder on the same drive where the SurveyGold database exists. The motivation for doing this is to avoid losing both your SurveyGold database file and your backup database file in the event that your computer's hard drive fails.

How the Backup File Is Created

When SurveyGold creates a backup of your data, it does so by copying its own database file (a file named survey.db) to a folder location that you specify. It names the backup file as follows:

 survey_backup_<clientID>_<datetime>.db

Note that <clientID> is replaced with the client ID for your SurveyGold application and <datetime> is replaced with the backup date and time (right down to the hour, minute and second). The client ID is a number that uniquely identifies your SurveyGold application. For example, if you made a backup of your database file on December 5, 2012 at 10:51AM, and your client ID was 123123123123123123123123 the resulting backup file would be named:

 survey_backup_123123123123123123123123 _20121205105100.db

How to Restore Your Data from a Backup File

In a typical scenario, you restore your database because you moving your SurveyGold application from an old computer to a new computer or because you inadvertently deleted some data that you want to recover.

Note: In this case, you would download and install the SurveyGold application directly from our website. You do not need to register the SurveyGold application because the database you are about to restore already contains this data.

Step 1
Close SurveyGold if it is running.

Step 2
Using Windows Explorer, navigate to the network folder where your survey_backup_<clientID>_<datetime>.db file is located and copy it to the folder where SurveyGold looks for its database files:

The SurveyGold Database folder is located at:

    C:\Users
          \YOUR_WINDOWS_LOGIN_NAME_GOES_HERE
            \AppData
              \Local
                \SurveyGold
                  \Database

Note: If you cannot see the specified folder via Windows Explorer, it is most likely hidden. Here is how to resolve this:

  1. Open Windows Explorer holding down the Windows key and pressing E.
  2. Select the Tools menu.
  3. Select the Folder Options menu item.
  4. Select the View folder.
  5. Check the option entitled "Show hidden files and folders".
  6. Select OK.

You should now be able to see this folder. If it does not appear, please consult with your IT staff as to where this folder is located in your particular environment.

Step 3
Using Windows Explorer, navigate to the SurveyGold Database folder (as specified in Step 2). Locate a file named survey.db and rename it to surveyold.db. Rename the survey_backup_<clientID>_<datetime>.db file to survey.db

Step 4
Launch SurveyGold and you will see your data as of the last time you backed up your data.

If You Do Not Have a Backup of Your Data

If you do not have a backup database file it is a worst-case scenario because there is no other way to recover your data. We do not keep a backup of your database file nor do we keep a backup of your web survey responses on our website. You have the only copy of your data. So, play it safe and always maintain a backup copy of your SurveyGold data.
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    Chuck Boudreau

    As the author of SurveyGold, it's my pleasure to serve and collaborate with the diverse community of SurveyGold survey authors, surveyors and respondents.


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