Category:

How To Solve The Biggest Survey Administration Problems

1/20/2014

We get a lot of inquiries from our customers about how to solve problems they encounter when conducting surveys. Here are a few of the more gnarly ones and how SurveyGold easily solves them.

Modifying an Online Survey That Is Currently Being Conducted

You have deployed a web survey and you've discovered a change (e.g., correcting a typographical error, correcting a response choice omission) that needs to be made. How do you go about modifying an active survey without making a mess of your existing response data?

Learn how to solve this problem in this three-minute video tutorial.

Conducting the Same Survey via the Web, Paper, In-Person

You need to connect with survey respondents in three different ways: online via the web as well as offline via paper and in-person interviews. You need to collect the responses into a single, unified place for reporting and analysis. How do you do this without having to create the same survey using three different tools?

Learn how to create a new survey once that can then be conducted in any way you like.

Learn how to create a web survey form of your new survey.

Learn how to create a paper survey form of your new survey.

Learn how to equip your colleagues to conduct surveys offline on your behalf.

Learn how to allow anyone to electronically transcribe your completed paper questionnaires.

Viewing a Subset of Respondents Based Upon Response Criteria

You need to view and report your survey results using a subset of respondents who answered certain questions in a particular way or based upon the date they responded or a combination thereof. How do you do this without having to create multiple surveys for each time period?

Learn how to solve this problem in this four-minute video tutorial.

Now Available: SurveyGold Mobile

11/3/2013

Surveying people face-to-face is a team sport. It works best when you have a lot of surveyors moving in the same direction, out into the field towards the people you want to survey.

SurveyGold Mobile makes it easy. It's is a free application that is available to anyone, by invitation-only, from a survey author using the SurveyGold application.

The Survey Author's Problem
You are a survey author. You need to conduct a survey using multiple surveyors who will engage respondents in-person, face-to-face.

You need to distribute your survey to multiple surveyors using mobile devices
Surveyors need to be able to collect responses easily without always being connected to the Internet
Surveyors need to be able to easily submit collected responses back to you for reporting and analysis
You need to be able to inform the surveyors when you have collected enough responses

The SurveyGold Solution
SurveyGold Mobile solves the problem of how to create and deploy a survey to a network of field surveyors. These field surveyors are your colleagues who use the free SurveyGold Mobile application to collect responses to your survey by engaging respondents in-person, face-to-face. Distributing the survey and collecting responses is a breeze. All you need to make this happen is the SurveyGold application and a Premium or Ultimate subscription.

How You Use the SurveyGold Application

Establish a network of field surveyors capable of conducting face-to-face, in-person surveys using tablet computers
Easily distribute and assign surveys to their field surveyors
Retrieve survey responses collected from field surveyors
Deactivate a survey once the desired number of responses or time period has elapsed

How Your Field Surveyors Use SurveyGold Mobile

Join a network of field surveyors established by you
Receive field surveys from you
Conduct face-to-face, in-person surveys anywhere, without having to be online
Submit collected responses to you when online

Frequently Asked Questions

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User Guide: How To Use Field Surveyors

Surveying is a Team Sport

10/13/2013

What are you to do when you need to hear from respondents that can only be reached in-person, face-to-face by personal engagement? Rally a team of surveyors with mobile devices using SurveyGold Mobile. Best of all, it's free!

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Announcing SurveyGold Mobile

10/12/2013

There's a problem that you, as a survey author, encounter routinely. One that often makes or breaks your ability to collect the information you need. What do you do when you need to hear from respondents that can only be reached in-person, face-to-face by personal engagement?

The ideal solution would involve a community of roaming surveyors sanctioned by you to collect survey responses from respondents in the field using tablet computers. The underlying field surveyor solution would be free for you to use, forever.

If this describes you, then we have just the solution for you...

Build and Manage Your Network of Field Surveyors

Using the SurveyGold Community feature of the SurveyGold application, a survey author with a Premium or Ultimate subscription can:

Establish a set of colleagues who serve as a field surveyors network using tablet computers or portable/desktop computers
Distribute surveys to a field surveyors network
Collect responses from field surveyors for reporting and analysis

Conduct Field Surveys and Collect Responses with Ease

Using the free SurveyGold Mobile app, your field surveyor with a mobile device can:

Easily receive field survey assignments and begin collecting responses
Submit collected responses back to the survey author