Effective March 31, 2019, we will permanently discontinue the Email Survey Campaign feature currently available via the SurveyGold application.
After that date, the Email Survey Campaign feature will no longer be functional. We will not be able to process any email survey campaigns after March 31, 2019. We sincerely appreciate your support and regret any inconvenience this necessary action causes subscribers. If you have any questions regarding these changes, please contact us.
What Is Affected
This change in service affects all application features and online services related to:
What Is Not Affected
All other email-related features of SurveyGold online services will continue to function. These include, but are not limited to:
Why This Decision Was Made
This decision allows us to more clearly focus on developing solutions for survey authors and their collaborating partners. This allows our subscribers who conduct online surveys using SurveyGold to leverage existing world-class email campaign solution providers, such as MailChimp, to distribute their online surveys.
Actions To Take
We strongly suggest that all SurveyGold subscribers:
After that date, the Email Survey Campaign feature will no longer be functional. We will not be able to process any email survey campaigns after March 31, 2019. We sincerely appreciate your support and regret any inconvenience this necessary action causes subscribers. If you have any questions regarding these changes, please contact us.
What Is Affected
This change in service affects all application features and online services related to:
- Adding, changing or removing an Email Survey Campaign
- Sending/re-sending emails via an Email Survey Campaign
- Viewing respondent detail for an Email Survey Campaign
What Is Not Affected
All other email-related features of SurveyGold online services will continue to function. These include, but are not limited to:
- Emails containing an auto-responder message when a respondent submits an online survey
- Emails containing responses submitted via an online survey
- Emails containing service instructions to field surveyors and shared responses subscribers
Why This Decision Was Made
This decision allows us to more clearly focus on developing solutions for survey authors and their collaborating partners. This allows our subscribers who conduct online surveys using SurveyGold to leverage existing world-class email campaign solution providers, such as MailChimp, to distribute their online surveys.
Actions To Take
We strongly suggest that all SurveyGold subscribers:
- Conclude any email survey campaigns prior to March 31, 2019
- Learn how to conduct a SurveyGold online survey via MailChimp (one minute video)
- Acquire an application update after March 31, 2019, to remove the feature
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