Category: - SurveyGold

New Feature: Publish a Set of Reports Using Memorized Filters

5/24/2016

We just released a SurveyGold application update that enables new productivity-enhancing features.

The Publish Word action in the Analyze Results tab now has the ability to produce a set of reports based upon memorized filters. The View Results tab now has the ability to automatically create a set of memorized filters based upon the response choices for a particular question.

This combination of features makes it quick and easy to produce a set of reports whereby each report contains only those respondents who answered a question in a particular way.

This feature is useful when conducting assessments (e.g., 360 degree employee reviews) or when reports need to be produced based upon demographic data (e.g., respondent zip code).

Learn how it works in this mercifully brief tutorial.

Watch the Turorial

How to Acquire the Update

To acquire SurveyGold this application update:

Select About in the SurveyGold application tool bar.
Perform the Update SurveyGold action.

A software update dialog appears and the process begins by downloading the software directly from SurveyGold online services. After the software update files are downloaded to your computer, the process automatically installs the software updates. Normally, this entire process only takes a moment. Your data is not affected in any way as a result of software updates.

New Feature Automatically Collects/Shares Survey Responses

3/31/2016

We just released a SurveyGold application update that enables a new productivity-enhancing feature.

SurveyGold automatically performs the Update Activity action when the SurveyGold application is idle for a specific number of minutes (defaults to 15 minutes and can be changed via system preferences.)

This means that if you leave your SurveyGold application running (e.g., as you leave the office or leave for vacation), it will perform the Update Activity action every 15 minutes while you are gone. This will automatically collect any new web survey responses and field survey responses. It will also automatically share any newly collected responses. This feature can be disabled via system preferences.

How to Acquire the Update

To acquire SurveyGold application updates:

Select About in the SurveyGold application tool bar.
Perform the Update SurveyGold action.

A software update dialog appears and the process begins by downloading the software directly from the SurveyGold software update server. After the software update files are downloaded to your computer, the process automatically installs the software updates. Normally, this entire process only takes a moment. Your data is not affected in any way as a result of software updates.

New Features for Survey Authors

9/27/2015

The latest release of SurveyGold is now available. This video shows some of the new features available to survey authors in the Setup Survey tab.

A complete listing of new features, enhancements and fixes contained in this release is available in the Software Update Log. Here are a couple of the new features that improve survey author productivity by providing helpful information at a glance.

The question list now displays a curved green arrow indicating a skipping question.

Mouse over a question to display a preview of the question response choices and any skip-to settings.

How To Acquire the Update

The ability to acquire SurveyGold application updates is available to any user.

To acquire the most recent SurveyGold application update:

Select About in the SurveyGold application tool bar.
Perform the Update SurveyGold action.

A software update dialog appears and the process begins by downloading the software directly from the SurveyGold software update server. After the software update files are downloaded to your computer, the process automatically installs the software updates. Normally, this entire process only takes a moment. Your data is not affected in any way as a result of software updates.

Introducing Survey Response Sharing with Others in Real-Time

6/17/2015

Need to share your responses with other SurveyGold users in real-time? Introducing two new Community features that make it easier than ever for you to share your survey responses with other SurveyGold application users in real-time.

This feature has been years in the making. We are delighted to make it available to you. It is available to all SurveyGold application users with an Ultimate subscription.

Key Features

Survey response sharing is easy to setup via the Community tab and enables these features:

Any or all of your surveys can be shared with other SurveyGold application users in real-time.
Pick and choose which surveys are shared by specific shared responses subscribers.
Any responses that you collect via the web or that are manually entered into your SurveyGold application are immediately available to subscribers via their SurveyGold application.
Any surveys or responses you edit or delete are also immediately available to shared responses subscribers.

How to Acquire the Update

To acquire SurveyGold application updates:

Select About in the SurveyGold application tool bar.
Perform the Update SurveyGold action.

A software update dialog appears and the process begins by downloading the software directly from SurveyGold online services. After the software update files are downloaded to your computer, the process automatically installs the software updates. Normally, this entire process only takes a moment. Your data is not affected in any way as a result of software updates.

User Guide: How To Use This Feature

Now Available Online: SurveyGold Software Update Log

5/9/2015

View the SurveyGold Solution Update Log

As SurveyGold application software and online services evolve and improve over time, we maintain a list of updated features and capabilities so that you can see what we are developing, enhancing, fixing and changing.

This list has always been available when performing a SurveyGold application update. Now we are making it available via our website so that the updates can be accessed by anyone at anytime.

Backup and Restore Your Database Via SurveyGold Online Backup

4/12/2015

How To Backup Your Database Using SurveyGold Online Backup

The SurveyGold application provides the ability to easily, securely and reliably backup your SurveyGold database to our online backup service. You can also easily restore your SurveyGold database using any database file you have backed up on SurveyGold backup service or any other folder location accessible by your computer. This feature is available to all users

How to Restore Your Database from SurveyGold Online Backup

As you exit the application, when the backup prompt appears, select the first option to backup your database file to SurveyGold. Select OK to create a complete backup of your SurveyGold database file as of that point in time.

When the backup of your is made to the SurveyGold online backup service, a new backup file is created. The process does not overwrite any previous backups made. This provides you with the ability to restore from backups made at different points in time, as your situation may require.

Choose Help from the tool bar in your SurveyGold application.

Next, choose Change SurveyGold Preferences.

In the Features tab, choose Restore Backup.

Choose SurveyGold Online Backup and then select Next.

Select a file to restore from the list of your available backups on the SurveyGold online backup service. Then select Next to restore your database file using the selected file. Just prior to restoring the file, SurveyGold makes a temporary backup copy of your current database file so that you can revert to the current database in the event that the backup does not the data you were expecting.

After a moment, your database is restored. Then, your SurveyGold application restarts and displays the restored data.

How To Accept or Undo a Restored Database

Restoring data can sometimes be a trial-and-error process of going back in time to look for a needle in a haystack. So, after you restore a backup database file, your SurveyGold application restarts in a special "database restore pending" mode and displays the restored data as you would normally expect. You then have the opportunity to accept or undo the database you just restored.

While your application is operating in this special mode you can use any of the features in View Results or Analyze Results tabs. This is done so that you have the opportunity to peruse the data to determine if this is the appropriate data that you wanted to restored. However, you cannot use features in the any of the other tabs until such time that you perform one of the following actions via the SurveyGold application toolbar:

Accept - Ends the pending status and allows you to proceed with using the application normally.

Undo - Ends the pending status and reverts to the previous database file that existed just prior to restoring the database. The application restarts and uses the previous database file.

You Can Trust Us With Your Data

The only motivation that we have in providing you with an online database backup solution is to make recovering your data as easy as possible in the event that you need to do so. Period.

One of the most common support scenarios we regularly encounter is when user needs to move an existing SurveyGold application from one computer to another. This can happen because of a computer or operating system upgrade or a change in responsibilities at work. In this scenario, having a backup copy of a database file is critically important in ensuring that you have uninterrupted service without data loss. Based upon this routinely occurring scenario, we are making it easy and convenient to backup and restore your data via the SurveyGold backup service.

Your SurveyGold backup file is fully encrypted so that the content of the file is unreadable when it comes to rest on the SurveyGold online backup service. We cannot and do not do anything with your backup database files on our servers other than make them available to you in the event that you need to restore a database. You have our word on that.

Software Update: Online Survey and Application Usability Improvements

9/24/2014

We have been busy the past few months producing software updates. Here are the highlights

Online Surveys: Removed the unsightly gray background from respondent data prompts.
Spell-Checker: Saving a new word to your user-defined dictionary resulted in an error message: "Can't add word to User Dictionary". This issue has been resolved.
Spell-Checker: An updated spell-checker is provided in this release.
SurveyGold Application: Some customers reported having to elevate Windows security to "administrator" privilege level in order to run the application. This issue has been resolved.
Setup Survey: The Save Survey As Word File action sometimes produced response choices without checkboxes and sometimes displayed error messages. These issues have been resolved.
Analyze Results: The ability to display percentages in the Graph Cross-Tab Questions action in the Analyze Results tab is now supported. This feature is enabled via a checkbox option when selecting the two questions.

How To Acquire the Update

To acquire SurveyGold application updates:

Click About in the SurveyGold application tool bar.
Then click Update SurveyGold.

A software update dialog appears and the process begins by downloading the software directly from the SurveyGold software update server. After the software update files are downloaded to your computer, the process automatically installs the software updates. Normally, this entire process only takes a moment. Your data is not affected in any way as a result of software updates.

Software Update: Usability Improvements and New Graph Features

6/12/2014

We just added usability improvements and more flexibility in how graphs appear in reports and in the SurveyGold application.

Button Bars in View Results and Analyze Results

We have introduced brand new button bars and enhanced existing button bars throughout the View Results and Analyze Results tabs. This makes it easy to discover and access SurveyGold application features that were formerly only accessible by right-clicking on a graph or report.

Enhanced Graph Properties

Also, in response to feedback from SurveyGold users, we enhanced the graph properties sheet in View Results tab by adding a Data Values tab that provides more visual preferences for graphs:

Hide or show percentages in a pie graph
Set the decimal points displayed in percentages
Hide or show values in a pie graph
Hide or show respondent and response counts
Hide or show mean, mode, median, min, max and standard deviation

The Publish Word and Publish Web actions in the Analyze Results tab respect the new View Results graph properties preferences so that graphs are published with the preferences that you set up via View Results.

How To Acquire the Update

To acquire SurveyGold application updates:

Select About in the SurveyGold application tool bar.
Perform the Update SurveyGold action.

A software update dialog appears and the process begins by downloading the software directly from SurveyGold online services. After the software update files are downloaded to your computer, the process automatically installs the software updates. Normally, this entire process only takes a moment. Your data is not affected in any way as a result of software updates.

Software Update: Images in an Online Survey Response Choice

6/3/2014

We just added improvements to the online survey form. Responses choices can now display an optional graphic image file of your choosing. The graphic image file is automatically displayed in your online survey form in its original size alongside the associated response choice.

To specify the graphic image file:

Select the Value & Emoticon tab in the question properties sheet
Select "Custom..." from the Emoticon or Graphic File list
Select a graphic file from your computer
Select OK to save your preference

Note: Although the graphic image appears in the question properties sheet as a thumbnail, it will appear in your online survey form in its actual size. You can preview the actual image by moving your mouse pointer over the thumbnail image in the question properties sheet.

How To Acquire the Update

To acquire SurveyGold application updates:

Select About in the SurveyGold application tool bar.
Perform the Update SurveyGold action.

A software update dialog appears and the process begins by downloading the software directly from the SurveyGold software update server. After the software update files are downloaded to your computer, the process automatically installs the software updates. Normally, this entire process only takes a moment. Your data is not affected in any way as a result of software updates.

Software Update: Support for Qualitative Coding

1/27/2014

The SurveyGold application now provides support for researchers who want to analyze their open-ended response data using coding techniques.

Coding is the process of organizing and sorting your open-ended response data. Codes serve as a way to label, compile and organize your data.

To use coding techniques, a survey author:

Creates an open-ended question as part of their survey
Conducts the survey, collecting responses to the open-ended question
Adds a code question to the survey, after the survey is concluded, and adds initial anticipated codes as response choices to the code question
Uses the Edit All Responses for a Question action to review all open-ended response choices and selects appropriate codes at the same time
Produces graphs of codes via the View Results tab or by converting code responses to another data format for use by other applications

Note: The ability to add new codes while reviewing the open-ended responses is fully supported. This improves the researcher experience and optimizes workflow by making it easy to add new codes without leaving the reviewing feature.

Where To Find the New Feature

The Edit All Responses for a Question action in the Analyze Results tab is where the new feature lives. It provides the ability to edit all of the responses to a multiple choice question containing code choices while viewing all of the open-ended responses from another question. For researchers, this provides an easy way to code responses to open-ended questions by selecting from a list of code responses while viewing the open-ended responses. The ability to quickly add a new response to the list of responses is also provided.

How To Acquire the Update

To acquire SurveyGold application updates:

Select About in the SurveyGold application tool bar.
Perform the Update SurveyGold action.

A software update dialog appears and the process begins by downloading the software directly from SurveyGold online services. After the software update files are downloaded to your computer, the process automatically installs the software updates. Normally, this entire process only takes a moment. Your data is not affected in any way as a result of software updates.